UA-59056805-1
 Loading... Please wait...

Return Policy

Windy City Detectors

100% satisfaction policy

 

If you purchased a metal detector from Windy City and are not 100% satisfied with your purchase you can return it  NEW OR USED.

 

Deciding on a metal detector can be a difficult task, so many models, so many features it is hard to decide what’s best for you.

We always recommend going to your nearest dealer for a hands on demo, with all the information available on the internet today it is much easier to narrow your search down to a few models to meet your needs however nothing replaces that hands on experience.

We also understand it is not always possible to go to a dealer when you don’t have any in your area, that is why we have come up with this policy in hopes of helping you make the right decision, and not being stuck with a detector that is not right for you.

 

If you are experiencing a problem with your detector please give us a call before returning, we may be able to assist you to be sure you are using your detector correctly, if at that time you are still not happy with your purchase we can discuss you returning it for credit or refund.

 

RETURN/EXHANGE POLICY

 

NEW EQUIPMENT EXCHANGE/CREDIT

 

You will be given 100% store credit of your purchase price toward your purchase of another detector or accessories of equal or greater value, less original shipping costs and new shipping costs.

Returns must be postmarked within 14 days of receipt of product.

 

Items must be returned unused in original packaging, with all factory supplied accessories, warranty card (not filled out) and if applicable any other items given at time of purchase and original or copy of original receipt.

 

Once you order a new detector all you pay is the difference in the new detector plus any shipping costs.

 

Customer responsible for shipping costs except on defective items.

Please call for return authorization prior to shipping back.

 

NEW EQUIPMENT REFUND

You will be given 90% of your purchase, less original shipping costs

If purchased with free shipping, shipping cost would be whatever it

cost us to ship to you.

Returns must be postmarked within 14 days of receipt of product.

 

Items must be returned unused in original packaging, with all factory supplied accessories, warranty card (not filled out) and if applicable any other items given at time of purchase and original or copy of original receipt.

Customer responsible for shipping costs except on defective items.

Please call for return authorization prior to shipping back.

 

USED EQUIPMENT RETURN

 

You can return your detector up to 30 days from receiving your purchase and receive up to 75% refund or 85% credit toward any purchase,

depending on condition.

Returns must be postmarked within 30 days of receipt of product.

 

 

When returning a used machine, the detector will be evaluated prior to  refund or credit issue.  Normal wear is expected but any extensive signs of wear to be discussed. Value given for exchange is the discretion of Windy City Detectors based on visible signs of wear at time of inspection.

If detector checks out according to guidelines a refund or credit will be issued.

 

DEFECTIVE EQUIPMENT RETURN

If you have a defective item feel free to return it to us within seven days of  receiving it - simply call us for a return authorization number and ship it back to us for an exchange.

 

The above return or exchange policy is not effective on the following models, returns on any of the following equipment is not accepted

Minelab GPX 5000 / Minelab GPX 4800

Marko Jeohunter / Marko Jeotech

Whites TM 808

PI Penetrator 5500 Metal Detector

MagnaPluse III Pulse induction metal detector

SSP-2100 Discriminator Metal Detector

Special order equipment

Speciality equipment